Launched by the Emirates Government Service Excellence Program (EGSEP) at the Prime Minister’s Office in the UAE, the 4th Government Services Forum is being held at the World Government Summit during ‘Expo 2020 Dubai’. This Forum shall convene senior leaders from the public and private sectors to engage in a dialogue on the future of government services.
The Forum envisages exploring multiple topics including, changing citizen expectations and emerging technologies, and their impact on government services; how governments around the world are meeting these expectations and shifts, and addressing the challenges in delivering exceptional service experiences; and how services will evolve over the next 20 years.
Since its launch at the World Government Summit in Dubai, UAE in 2019, the Forum has been held at the Goldman School of Public Policy, University of California at Berkeley and GITEX Dubai. This is the 4th edition of the Forum.
The Forum aims to continue the discussion through the formation of a community focused on shaping the global agenda on government services.